RackNerd experienced a minor incident on April 17, 2025 affecting Strasbourg Datacenter, lasting 544d 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Apr 17, 2025, 03:55 PM UTC
We are currently experiencing packet loss affecting a portion of our Strasbourg network, impacting certain network routes. Our network engineers are actively investigating and working towards a full resolution, which we expect to have in place soon. During this time, you may experience brief periods of intermittent availability. We apologize for any inconvenience this may cause and appreciate your patience as we work to restore normal operations. We will continue to provide updates on this status incident as more information becomes available. Thank you for your understanding. UPDATE: The network issues appear to have subsided upstream and services are stable at this time. We are monitoring the situation closely and will be ready to react should any future recurrences of the issue occur. Further updates will be provided if needed. Thank you again for your understanding. In the meantime, we will move this status incident to “Watching/Monitoring” status.