RackNerd Outage History

Started May 21, 2025, 11:09 AM UTC· resolved May 21, 2025, 11:09 AM UTC

1. resolved May 21, 2025, 11:09 AM UTC

   We are aware that MIA2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 21, 2025, 08:49 AM UTC· resolved May 21, 2025, 08:49 AM UTC

1. resolved May 21, 2025, 08:49 AM UTC

   We are aware that NJ108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 20, 2025, 04:05 PM UTC· resolved May 20, 2025, 04:05 PM UTC

1. resolved May 20, 2025, 04:05 PM UTC

   We are aware that NYRN146KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 20, 2025, 12:09 AM UTC· resolved May 20, 2025, 12:09 AM UTC

1. resolved May 20, 2025, 12:09 AM UTC

   We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 19, 2025, 03:32 PM UTC· resolved May 19, 2025, 03:32 PM UTC

1. resolved May 19, 2025, 03:32 PM UTC

   We are aware that 7950XSJ301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 19, 2025, 06:51 AM UTC· resolved May 19, 2025, 06:51 AM UTC

1. resolved May 19, 2025, 06:51 AM UTC

   We are aware that LAXSSD841nerd2DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with LAXSSD841nerd2DC02. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that LAXSSD841nerd2DC02 is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started May 18, 2025, 07:42 PM UTC· resolved May 18, 2025, 07:42 PM UTC

1. resolved May 18, 2025, 07:42 PM UTC

   We are aware that NYRN252KVMis currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 17, 2025, 11:46 PM UTC· resolved May 17, 2025, 11:46 PM UTC

1. resolved May 17, 2025, 11:46 PM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 17, 2025, 11:01 PM UTC· resolved May 17, 2025, 11:01 PM UTC

1. resolved May 17, 2025, 11:01 PM UTC

   We are aware that SEA118KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 17, 2025, 10:56 PM UTC· resolved May 17, 2025, 10:56 PM UTC

1. resolved May 17, 2025, 10:56 PM UTC

   We are aware that SEA117KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We have identified the issue with SEA117KVM to a faulty RAM DIMM module. Our on-site datacenter engineers are actively working to replace this. UPDATE: We are still working on the issue with node SEA117KVM. We have run into additional hardware complications and this is actively being investigated. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 17, 2025, 12:28 PM UTC· resolved May 17, 2025, 12:28 PM UTC

1. resolved May 17, 2025, 12:28 PM UTC

   We are aware that fiber10 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 17, 2025, 03:34 AM UTC· resolved May 17, 2025, 03:34 AM UTC

1. resolved May 17, 2025, 03:34 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 16, 2025, 09:14 PM UTC· resolved May 16, 2025, 09:14 PM UTC

1. resolved May 16, 2025, 09:14 PM UTC

   We are aware that DAL141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 16, 2025, 10:02 AM UTC· resolved May 16, 2025, 10:02 AM UTC

1. resolved May 16, 2025, 10:02 AM UTC

   We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 16, 2025, 12:03 AM UTC· resolved May 16, 2025, 12:03 AM UTC

1. resolved May 16, 2025, 12:03 AM UTC

   We are aware that NYRN265KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 15, 2025, 01:22 PM UTC· resolved May 15, 2025, 01:22 PM UTC

1. resolved May 15, 2025, 01:22 PM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 15, 2025, 07:02 AM UTC· resolved May 15, 2025, 07:02 AM UTC

1. resolved May 15, 2025, 07:02 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 15, 2025, 01:56 AM UTC· resolved May 15, 2025, 01:56 AM UTC

1. resolved May 15, 2025, 01:56 AM UTC

   We are aware that NYRN265KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 15, 2025, 12:35 AM UTC· resolved May 15, 2025, 12:35 AM UTC

1. resolved May 15, 2025, 12:35 AM UTC

   We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 14, 2025, 12:15 PM UTC· resolved May 14, 2025, 12:15 PM UTC

1. resolved May 14, 2025, 12:15 PM UTC

   We are aware that 7950XNY302 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 14, 2025, 02:39 AM UTC· resolved May 14, 2025, 02:39 AM UTC

1. resolved May 14, 2025, 02:39 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 13, 2025, 01:38 PM UTC· resolved May 13, 2025, 01:38 PM UTC

1. resolved May 13, 2025, 01:38 PM UTC

   We are aware that SEA121KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 13, 2025, 01:09 PM UTC· resolved May 13, 2025, 01:09 PM UTC

1. resolved May 13, 2025, 01:09 PM UTC

   We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 12, 2025, 08:18 AM UTC· resolved May 12, 2025, 08:18 AM UTC

1. resolved May 12, 2025, 08:18 AM UTC

   We are aware that SJ177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 12, 2025, 01:37 AM UTC· resolved May 12, 2025, 01:37 AM UTC

1. resolved May 12, 2025, 01:37 AM UTC

   We are currently observing a new wave of unusual traffic patterns targeting our SG1000 shared hosting server in Singapore. This appears to be a different type of DDoS attack from the previous incident, and our engineers are actively working to analyze and mitigate its impact. As we implement targeted defensive measures, some customers hosted on SG1000 may experience brief periods of intermittent connectivity. Please rest assured that our team is treating this with the highest priority and is fully engaged in minimizing disruption. We appreciate your understanding and patience as we continue to adapt our protections in real time. Further updates will be posted here as the situation evolves. UPDATE: We have successfully stabilized the situation. Our team continues to closely monitor the situation and maintain active mitigation efforts against the DDoS activity targeting the SG1000 server. For the time being, we will go ahead and downgrade this status incident to "Watching/Monitoring" status, and will post further updates here as necessary. Thank you for your continued patience. UPDATE: This situation has been completely resolved.

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