RackNerd Outage History

Started May 11, 2025, 07:54 PM UTC· resolved May 11, 2025, 07:54 PM UTC

1. resolved May 11, 2025, 07:54 PM UTC

   We are aware that SJ108KVM, SJ110KVM and SJ177KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 11, 2025, 06:48 PM UTC· resolved May 11, 2025, 06:48 PM UTC

1. resolved May 11, 2025, 06:48 PM UTC

   We are aware that DC03LA106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 11, 2025, 02:51 AM UTC· resolved May 11, 2025, 02:51 AM UTC

1. resolved May 11, 2025, 02:51 AM UTC

   We are aware that 7950XNY302, NYRYZEN107, NYRYZEN103 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 11, 2025, 02:44 AM UTC· resolved May 11, 2025, 02:44 AM UTC

1. resolved May 11, 2025, 02:44 AM UTC

   One of our shared hosting servers in Singapore (SG1000) is currently experiencing a sophisticated DDoS attack. Our engineers are actively working to mitigate the impact of this and we are working on this issue with the highest priority. Please note that if you have any websites hosted on the SG1000 server, you may experience temporary intermittent connectivity during this time. We sincerely appreciate your patience. UPDATE: We're making good progress in addressing the DDoS attack affecting the SG1000 server in Singapore. Our engineers have successfully implemented several mitigation rules, and we're seeing improved stability at this time. We continue to actively monitor the situation and are ready to adapt our defensive measures as necessary to maintain service availability. Thank you for your continued patience and understanding during this time. We appreciate your support as we work to fully resolve this issue. At this time, we are downgrading this status incident to "Watching/Monitoring" status, and we will post additional updates here as necessary. UPDATE: We are investigating a recurrence of this issue and will provide additional information shortly. UPDATE: The issue has now been fully resolved.

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Started May 10, 2025, 03:33 PM UTC· resolved May 10, 2025, 03:33 PM UTC

1. resolved May 10, 2025, 03:33 PM UTC

   We are aware that NYRN269KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 10, 2025, 01:16 PM UTC· resolved May 10, 2025, 01:16 PM UTC

1. resolved May 10, 2025, 01:16 PM UTC

   We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 10, 2025, 01:33 AM UTC· resolved May 10, 2025, 01:33 AM UTC

1. resolved May 10, 2025, 01:33 AM UTC

   We are aware that LAXSSD630nerd1DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 09, 2025, 01:02 PM UTC· resolved May 09, 2025, 01:02 PM UTC

1. resolved May 09, 2025, 01:02 PM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 09, 2025, 10:39 AM UTC· resolved May 09, 2025, 10:39 AM UTC

1. resolved May 09, 2025, 10:39 AM UTC

   We are aware that 7950XNY301 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 09, 2025, 06:00 AM UTC· resolved May 09, 2025, 06:00 AM UTC

1. resolved May 09, 2025, 06:00 AM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 08, 2025, 06:22 PM UTC· resolved May 08, 2025, 06:22 PM UTC

1. resolved May 08, 2025, 06:22 PM UTC

   We are aware that CHI158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with CHI158KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started May 07, 2025, 07:20 PM UTC· resolved May 07, 2025, 07:20 PM UTC

1. resolved May 07, 2025, 07:20 PM UTC

   We are aware that CHI158KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 07, 2025, 02:18 PM UTC· resolved May 07, 2025, 02:18 PM UTC

1. resolved May 07, 2025, 02:18 PM UTC

   A scheduled maintenance window event is currently ongoing in our "Dallas" datacenter, impacting physical host nodes: DAL185KVM DALRYZEN103 DAL135KVM DAL107KVM DAL102KVM. Affected clients were sent an e-mail notification regarding this scheduled maintenance event earlier along with full details. This maintenance is now in progress, and being actively worked on. We will update this status incident once fully resolved. UPDATE ; This is now completed for the following host-nodes "DAL185KVM DALRYZEN103 DAL135KVM DAL107KVM" UPDATE: This is now completed for DAL102KVM as well . If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 07, 2025, 05:49 AM UTC· resolved May 07, 2025, 05:49 AM UTC

1. resolved May 07, 2025, 05:49 AM UTC

   We are aware that NYRN113KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 05, 2025, 07:34 PM UTC· resolved May 05, 2025, 07:34 PM UTC

1. resolved May 05, 2025, 07:34 PM UTC

   We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 05, 2025, 05:17 PM UTC· resolved May 05, 2025, 05:17 PM UTC

1. resolved May 05, 2025, 05:17 PM UTC

   We are aware that SEA118KVM, SEA119KVM, and SEA143KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: These nodes SEA118KVM,SEA119KVM are back online and resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: This node SEA143KVM is also back online and is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 04, 2025, 11:18 AM UTC· resolved May 04, 2025, 11:18 AM UTC

1. resolved May 04, 2025, 11:18 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 03, 2025, 02:01 AM UTC· resolved May 03, 2025, 02:01 AM UTC

1. resolved May 03, 2025, 02:01 AM UTC

   We are aware that SJ253KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 02, 2025, 05:18 AM UTC· resolved May 02, 2025, 05:18 AM UTC

1. resolved May 02, 2025, 05:18 AM UTC

   We are aware that DE2000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 02, 2025, 01:45 AM UTC· resolved May 02, 2025, 01:45 AM UTC

1. resolved May 02, 2025, 01:45 AM UTC

   We are investigating a partial network outage in our Ashburn datacenter location. Additional updates will follow shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 01, 2025, 03:28 PM UTC· resolved May 01, 2025, 03:28 PM UTC

1. resolved May 01, 2025, 03:28 PM UTC

   We are aware that 7950XNY201 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 01, 2025, 02:12 AM UTC· resolved May 01, 2025, 02:12 AM UTC

1. resolved May 01, 2025, 02:12 AM UTC

   We are aware that MIA1000 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 01, 2025, 01:51 AM UTC· resolved May 01, 2025, 01:51 AM UTC

1. resolved May 01, 2025, 01:51 AM UTC

   We are aware that NYRN164KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 30, 2025, 11:53 AM UTC· resolved Apr 30, 2025, 11:53 AM UTC

1. resolved Apr 30, 2025, 11:53 AM UTC

   We are aware that CHI114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Apr 30, 2025, 06:59 AM UTC· resolved Apr 30, 2025, 06:59 AM UTC

1. resolved Apr 30, 2025, 06:59 AM UTC

   We are aware that NYRN264KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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