RackNerd Outage History

Started Sep 20, 2025, 04:15 AM UTC· resolved Sep 20, 2025, 04:15 AM UTC

1. resolved Sep 20, 2025, 04:15 AM UTC

   We are aware that DAL141KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 19, 2025, 07:27 PM UTC· resolved Sep 19, 2025, 07:27 PM UTC

1. resolved Sep 19, 2025, 07:27 PM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 19, 2025, 10:38 AM UTC· resolved Sep 19, 2025, 10:38 AM UTC

1. resolved Sep 19, 2025, 10:38 AM UTC

   We are aware that DC03LA103KVM, DC03LA106KVM, DC03LA110KVM, DC03LA112KVM and DC03LA113KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 19, 2025, 09:57 AM UTC· resolved Sep 19, 2025, 09:57 AM UTC

1. resolved Sep 19, 2025, 09:57 AM UTC

   We are aware that DC03LA109KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket, and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA109KVM. Our team is investigating this further. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 18, 2025, 09:36 PM UTC· resolved Sep 18, 2025, 09:36 PM UTC

1. resolved Sep 18, 2025, 09:36 PM UTC

   We are aware that CHI136KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: Physical intervention is required to resolve this issue, as our attempts to reboot the server via remote means were not successful. The on-site datacenter team is currently looking into this device further. We will update this status incident with additional information once available. We appreciate your patience. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 18, 2025, 05:03 AM UTC· resolved Sep 18, 2025, 05:03 AM UTC

1. resolved Sep 18, 2025, 05:03 AM UTC

   We are aware that SEA125KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist.

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Started Sep 18, 2025, 03:54 AM UTC· resolved Sep 18, 2025, 03:54 AM UTC

1. resolved Sep 18, 2025, 03:54 AM UTC

   We are aware that NYRN105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues, please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN105KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Sep 17, 2025, 01:34 PM UTC· resolved Sep 17, 2025, 01:34 PM UTC

1. resolved Sep 17, 2025, 01:34 PM UTC

   We are aware that NYRN232KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 17, 2025, 12:25 PM UTC· resolved Sep 17, 2025, 12:25 PM UTC

1. resolved Sep 17, 2025, 12:25 PM UTC

   We are aware that DAL100KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DAL100KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Sep 16, 2025, 03:29 PM UTC· resolved Sep 16, 2025, 03:29 PM UTC

1. resolved Sep 16, 2025, 03:29 PM UTC

   We are aware that SG7000-R Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 15, 2025, 02:36 AM UTC· resolved Sep 15, 2025, 02:36 AM UTC

1. resolved Sep 15, 2025, 02:36 AM UTC

   We are aware that NYRN271KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 15, 2025, 12:34 AM UTC· resolved Sep 15, 2025, 12:34 AM UTC

1. resolved Sep 15, 2025, 12:34 AM UTC

   We are aware that DAL118KVM, DAL113KVM, DAL122KVM, DAL163KVM, DAL166KVM are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 14, 2025, 10:15 PM UTC· resolved Sep 14, 2025, 10:15 PM UTC

1. resolved Sep 14, 2025, 10:15 PM UTC

   We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: In order to finalize and validate some configuration changes on this node, we will need to briefly take it offline once more, for approximately 15 minutes. We appreciate your patience and understanding, and we will provide confirmation once the work is completed. UPDATE: We have identified a potential hardware issue related to the motherboard and/or CPU on this node. At this time, the server remains online, though you may notice intermittent connectivity. Our on-site technicians are preparing to replace the affected components in order to restore full stability. We will provide further updates as the work progresses. UPDATE: The server continues to remain online while we await the datacenter remote hands team to perform the component swap. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 14, 2025, 12:42 AM UTC· resolved Sep 14, 2025, 12:42 AM UTC

1. resolved Sep 14, 2025, 12:42 AM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 12, 2025, 09:06 AM UTC· resolved Sep 12, 2025, 09:06 AM UTC

1. resolved Sep 12, 2025, 09:06 AM UTC

   We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 11, 2025, 10:37 PM UTC· resolved Sep 11, 2025, 10:37 PM UTC

1. resolved Sep 11, 2025, 10:37 PM UTC

   We are aware that NYRN263KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 11, 2025, 01:35 PM UTC· resolved Sep 11, 2025, 01:35 PM UTC

1. resolved Sep 11, 2025, 01:35 PM UTC

   We are aware that MIA1000 Shared Hosting Server is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 11, 2025, 11:13 AM UTC· resolved Sep 11, 2025, 11:13 AM UTC

1. resolved Sep 11, 2025, 11:13 AM UTC

   We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 11, 2025, 09:31 AM UTC· resolved Sep 11, 2025, 09:31 AM UTC

1. resolved Sep 11, 2025, 09:31 AM UTC

   As previously communicated via email to affected customers, a maintenance window will be taking place today in our Dublin facility. Maintenance Window: September 11, 2025 – 11 AM to 3 PM Dublin Time Expected Impact: Less than 30 minutes of downtime per affected node, occurring at some point within the window. Affected Nodes: DUB100KVM, DUB102KVM, DUB108KVM We will provide an update once the maintenance has been completed. UPDATE: Maintenance for DUB100KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB102KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB108KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. FINAL UPDATE: Maintenance for all affected Dublin nodes has been completed successfully. All services are online and fully operational. This concludes the scheduled maintenance window.

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Started Sep 10, 2025, 03:12 PM UTC· resolved Sep 10, 2025, 03:12 PM UTC

1. resolved Sep 10, 2025, 03:12 PM UTC

   We are aware that ASH128KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 10, 2025, 01:56 PM UTC· resolved Sep 10, 2025, 01:56 PM UTC

1. resolved Sep 10, 2025, 01:56 PM UTC

   We are aware that NYRN284KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 10, 2025, 12:31 PM UTC· resolved Sep 10, 2025, 12:31 PM UTC

1. resolved Sep 10, 2025, 12:31 PM UTC

   As previously communicated via email to affected customers, maintenance will be taking place today in our Dublin facility. Maintenance Window: September 10, 2025 – 2:00 PM to 10:00 PM Dublin Time Expected Impact: Less than 45-60 minutes of downtime per affected node, occurring at some point within the window. Affected Nodes: DUB099KVM, DUB104KVM, DUB105KVM, DUB107KVM, DUB109KVM, DUB110KVM. We will provide an update once the maintenance has been completed. UPDATE: Maintenance for DUB105KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB107KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB109KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB099KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB110KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. UPDATE: Maintenance for DUB104KVM is now complete. Services on this node are back online. We will continue to provide additional updates here as work progresses on the remaining nodes. FINAL UPDATE: Maintenance for all affected Dublin nodes has been completed successfully. All services are online and fully operational. This concludes the scheduled maintenance window.

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Started Sep 10, 2025, 09:47 AM UTC· resolved Sep 10, 2025, 09:47 AM UTC

1. resolved Sep 10, 2025, 09:47 AM UTC

   We are aware that NYRN188KVM is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 09, 2025, 06:18 PM UTC· resolved Sep 09, 2025, 06:18 PM UTC

1. resolved Sep 09, 2025, 06:18 PM UTC

   We are aware that NYRN252KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Sep 09, 2025, 03:52 AM UTC· resolved Sep 09, 2025, 03:52 AM UTC

1. resolved Sep 09, 2025, 03:52 AM UTC

   We are aware that Fiber22-R is currently experiencing issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. Our team will continue to monitor the server closely for stability to ensure smooth operation moving forward.

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