RackNerd Outage History

Started Feb 12, 2026, 02:50 PM UTC· resolved Feb 12, 2026, 02:50 PM UTC

1. resolved Feb 12, 2026, 02:50 PM UTC

   We are aware that LAXSSD2006nerd5DC02 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 12, 2026, 01:49 PM UTC· resolved Feb 12, 2026, 01:49 PM UTC

1. resolved Feb 12, 2026, 01:49 PM UTC

   We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 12, 2026, 11:23 AM UTC· resolved Feb 12, 2026, 11:23 AM UTC

1. resolved Feb 12, 2026, 11:23 AM UTC

   We are aware that 7950XCHI303 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 12, 2026, 07:08 AM UTC· resolved Feb 12, 2026, 07:08 AM UTC

1. resolved Feb 12, 2026, 07:08 AM UTC

   We are aware that DC03LA202KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 11, 2026, 04:31 PM UTC· resolved Feb 11, 2026, 04:31 PM UTC

1. resolved Feb 11, 2026, 04:31 PM UTC

   We are aware that SJ168KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 11, 2026, 05:04 AM UTC· resolved Feb 11, 2026, 05:04 AM UTC

1. resolved Feb 11, 2026, 05:04 AM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 11, 2026, 04:11 AM UTC· resolved Feb 11, 2026, 04:11 AM UTC

1. resolved Feb 11, 2026, 04:11 AM UTC

   We are aware that SEA134KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 11, 2026, 02:09 AM UTC· resolved Feb 11, 2026, 02:09 AM UTC

1. resolved Feb 11, 2026, 02:09 AM UTC

   We are aware that NYRN188KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 10, 2026, 05:50 AM UTC· resolved Feb 10, 2026, 05:50 AM UTC

1. resolved Feb 10, 2026, 05:50 AM UTC

   We are aware that NYRN114KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 09, 2026, 09:40 PM UTC· resolved Feb 09, 2026, 09:40 PM UTC

1. resolved Feb 09, 2026, 09:40 PM UTC

   We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: To ensure continued future stability with this host node, we will be submitting a remote hands request with the datacenter (Equinix Dublin) to have onsite technicians physically inspect the DUB107KVM server and from there, they will be able to perform any corrective measures accordingly. Based on the behavior observed, the recurring issues may be related to a physical hardware connection (such as a loose cable). As this requires physical intervention, resolution will depend on datacenter remote hands availability. The current estimated timeframe is a few hours from now. We will provide further updates as soon as the inspection has been completed. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 09, 2026, 03:16 PM UTC· resolved Feb 09, 2026, 03:16 PM UTC

1. resolved Feb 09, 2026, 03:16 PM UTC

   We are aware that DC03LA221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 09, 2026, 10:25 AM UTC· resolved Feb 09, 2026, 10:25 AM UTC

1. resolved Feb 09, 2026, 10:25 AM UTC

   We are aware that DAL129KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 09, 2026, 02:14 AM UTC· resolved Feb 09, 2026, 02:14 AM UTC

1. resolved Feb 09, 2026, 02:14 AM UTC

   We are aware that NYRN306KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 09, 2026, 01:34 AM UTC· resolved Feb 09, 2026, 01:34 AM UTC

1. resolved Feb 09, 2026, 01:34 AM UTC

   We are aware that LAXSSD5010nerd3DC02, LAXSSD5011nerd3DC02, LAXSSD3009nerd3DC02 are currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 08, 2026, 12:24 PM UTC· resolved Feb 08, 2026, 12:24 PM UTC

1. resolved Feb 08, 2026, 12:24 PM UTC

   We are aware that ATL119KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 08, 2026, 11:21 AM UTC· resolved Feb 08, 2026, 11:21 AM UTC

1. resolved Feb 08, 2026, 11:21 AM UTC

   We are aware that DE9000-R is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. Update: The issue was caused by faulty network cables that need to be replaced. The replacement process is taking longer than expected due to limited on-site availability on Sunday. Engineers are scheduled to replace the cables as soon as possible. We appreciate your patience and will provide further updates shortly. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 08, 2026, 05:08 AM UTC· resolved Feb 08, 2026, 05:08 AM UTC

1. resolved Feb 08, 2026, 05:08 AM UTC

   We are aware that DUB107KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 07, 2026, 02:15 PM UTC· resolved Feb 07, 2026, 02:15 PM UTC

1. resolved Feb 07, 2026, 02:15 PM UTC

   We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 07, 2026, 07:54 AM UTC· resolved Feb 07, 2026, 07:54 AM UTC

1. resolved Feb 07, 2026, 07:54 AM UTC

   We are aware that DC03LA221KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 06, 2026, 07:51 PM UTC· resolved Feb 06, 2026, 07:51 PM UTC

1. resolved Feb 06, 2026, 07:51 PM UTC

   We are aware that SJ138KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 06, 2026, 02:32 PM UTC· resolved Feb 06, 2026, 02:32 PM UTC

1. resolved Feb 06, 2026, 02:32 PM UTC

   We are aware that ASH106KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are aware of and apologize for the recent issues with the ASH106KVM host node. We have identified the recurring issues to be related to a failing/degrading RAID controller, and are working with the remote hands team in Ashburn to replace the RAID controller on this server physically. The drives themselves appear to be healthy. As physical intervention is required, we ask for your patience and greatly appreciate it. We will update this incident once the RAID controller replacement has been completed. UPDATE 9:00 AM PST: We are still awaiting a response from Equinix remote hands. In the meantime, the server has been brought back online to maintain availability while we coordinate the physical RAID controller replacement. Once the VPS's on this node are offline again, that will indicate that on-site technicians are actively performing the hardware work. We are intentionally keeping the node online whenever possible to minimize overall downtime and reduce impact while we wait for the replacement to be completed. We will continue to provide updates as soon as remote hands are on-site and the controller swap is underway. UPDATE 9:50 AM PST: This is actively being worked on. We will share additional updates once available. UPDATE 10:14 AM PST: The RAID controller replacement has now been completed and the node has been brought back online. At this time, VM's hosted on ASH106KVM should be stable. We will be closely monitoring the node to ensure performance and reliability remain consistent following the RAID controller swap. If any further issues occur, we are prepared to migrate the VPS's hosted on this node to another healthy hypervisor to minimize impact. Our expectation is that today’s hardware replacement resolves the underlying issue, but we have contingency plans ready if needed. We will continue monitoring and will update this incident (or open a new status notice) if anything further is observed. So far, everything is looking good.

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Started Feb 06, 2026, 07:08 AM UTC· resolved Feb 06, 2026, 07:08 AM UTC

1. resolved Feb 06, 2026, 07:08 AM UTC

   We are aware that DAL120KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 06, 2026, 01:51 AM UTC· resolved Feb 06, 2026, 01:51 AM UTC

1. resolved Feb 06, 2026, 01:51 AM UTC

   We are aware that SEA105KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 05, 2026, 05:48 AM UTC· resolved Feb 05, 2026, 05:48 AM UTC

1. resolved Feb 05, 2026, 05:48 AM UTC

   We are aware that SEA126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Feb 05, 2026, 05:37 AM UTC· resolved Feb 05, 2026, 05:37 AM UTC

1. resolved Feb 05, 2026, 05:37 AM UTC

   We are aware that NYRN115KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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