RackNerd Outage History

Started Jun 04, 2026, 02:07 PM UTC· resolved Jun 04, 2026, 02:07 PM UTC

1. resolved Jun 04, 2026, 02:07 PM UTC

   We are aware that 7950XASH102 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 04, 2026, 01:20 PM UTC· resolved Jun 04, 2026, 01:20 PM UTC

1. resolved Jun 04, 2026, 01:20 PM UTC

   We are aware that NYRN312KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 04, 2026, 10:58 AM UTC· resolved Jun 04, 2026, 10:58 AM UTC

1. resolved Jun 04, 2026, 10:58 AM UTC

   We are aware that 7950XSJ300 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 04, 2026, 03:55 AM UTC· resolved Jun 04, 2026, 03:55 AM UTC

1. resolved Jun 04, 2026, 03:55 AM UTC

   We are aware that DC03LA198KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 04, 2026, 01:43 AM UTC· resolved Jun 04, 2026, 01:43 AM UTC

1. resolved Jun 04, 2026, 01:43 AM UTC

   We are investigating a partial network routing issue impacting one of our IP ranges in Los Angeles that is utilized for our shared/reseller hosting services. If you have a shared/reseller hosting service in LA, you may notice intermittent availability during this time. We will update once additional information is available. UPDATE 6:48 PM PDT: We have identified the issue to be a large DDoS attack within the affected IP range. The good news is that the DDoS attack has now been mitigated by our network engineers. The impact was limited and lasted less than 10 minutes. All services appear to be stable at this time. If you continue to experience any issues from this point forward, please let us know. UPDATE 7:40 PM PDT: The DDoS attack has now evolved with new attack methods, and our network engineers are actively working on additional mitigation efforts. During this time, customers with shared/reseller hosting services in our Los Angeles location may experience intermittent availability. We will continue monitoring the situation closely and will provide another update once additional information is available. UPDATE 8:00 PM PDT: Our network engineers are now implementing additional advanced DDoS mitigation measures, including routing the affected traffic through a DDoS mitigation provider. At this time, services appear to be stabilizing and the mitigation measures are working as intended. That said, we are continuing to closely monitor the situation and make further adjustments as needed. Customers with shared/reseller hosting services in our Los Angeles location may still experience brief intermittent availability over the next couple of hours as mitigation rules are being fine-tuned. Any such interruptions are expected to be brief, such as short blips lasting seconds to a few minutes at the most. If you use external uptime monitoring services, we recommend temporarily reducing the frequency of checks where possible. Very frequent monitoring requests may be mistaken for suspicious traffic during active DDoS mitigation and could potentially trigger false positives. We will share additional updates as necessary, and are keeping a close eye on things. UPDATE 9:30 PM PDT: The affected services have remained stable for the past 1.5 hours without any noticeable interruptions, and the DDoS mitigation measures are working as intended. Our network engineers will continue monitoring the situation closely, but at this time we are marking this incident as resolved. If any additional updates become necessary, we will share them here.

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Started Jun 03, 2026, 09:06 PM UTC· resolved Jun 03, 2026, 09:06 PM UTC

1. resolved Jun 03, 2026, 09:06 PM UTC

   We are aware that DAL108KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 03, 2026, 10:36 AM UTC· resolved Jun 03, 2026, 10:36 AM UTC

1. resolved Jun 03, 2026, 10:36 AM UTC

   We are aware that SJ126KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 03, 2026, 06:57 AM UTC· resolved Jun 03, 2026, 06:57 AM UTC

1. resolved Jun 03, 2026, 06:57 AM UTC

   We are aware that CHI116KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 03, 2026, 02:13 AM UTC· resolved Jun 03, 2026, 02:13 AM UTC

1. resolved Jun 03, 2026, 02:13 AM UTC

   We are aware that 7950XNY207 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 02, 2026, 11:23 PM UTC· resolved Jun 02, 2026, 11:23 PM UTC

1. resolved Jun 02, 2026, 11:23 PM UTC

   We are aware that NYRN312KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 02, 2026, 04:29 PM UTC· resolved Jun 02, 2026, 04:29 PM UTC

1. resolved Jun 02, 2026, 04:29 PM UTC

   We have identified the root cause of the recent recurring issues affecting host node DC03LA182KVM to be related to a faulty motherboard. Our on-site team is actively replacing the motherboard at this time. In addition, we are proactively replacing all RAM in the node as an added precaution. These hardware replacements are expected to resolve the repeated instability and reboot issues observed on this node. We sincerely apologize for the inconvenience this has caused and appreciate your patience while our team completes the necessary hardware replacement and verification work. UPDATE: The motherboard and RAM replacement has been completed for node DC03LA182KVM. This is now back online.

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Started Jun 02, 2026, 01:39 PM UTC· resolved Jun 02, 2026, 01:39 PM UTC

1. resolved Jun 02, 2026, 01:39 PM UTC

   We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA182KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started Jun 02, 2026, 07:53 AM UTC· resolved Jun 02, 2026, 07:53 AM UTC

1. resolved Jun 02, 2026, 07:53 AM UTC

   We are aware that 7950XNY207 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 02, 2026, 03:49 AM UTC· resolved Jun 02, 2026, 03:49 AM UTC

1. resolved Jun 02, 2026, 03:49 AM UTC

   We are aware that DC03LA190KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 02, 2026, 03:43 AM UTC· resolved Jun 02, 2026, 03:43 AM UTC

1. resolved Jun 02, 2026, 03:43 AM UTC

   We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 01, 2026, 08:05 PM UTC· resolved Jun 01, 2026, 08:05 PM UTC

1. resolved Jun 01, 2026, 08:05 PM UTC

   We are aware that nodes: SEA133KVM, SEA105KVM, SEA113KVM, SEA126KVM and SEA143KVM are currently experiencing connectivity issues. We are currently looking into these nodes further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 01, 2026, 06:08 PM UTC· resolved Jun 01, 2026, 06:08 PM UTC

1. resolved Jun 01, 2026, 06:08 PM UTC

   We are aware that DC03LA160KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started Jun 01, 2026, 02:15 PM UTC· resolved Jun 01, 2026, 02:15 PM UTC

1. resolved Jun 01, 2026, 02:15 PM UTC

   We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with DC03LA182KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately. UPDATE: It appears that DC03LA182KVM is experiencing intermittent issues again. Our engineers are performing additional diagnostic tests to identify the root cause and to get to the bottom of this. We sincerely apologize for the continued issues with this, and we will work to implement a permanent resolution ASAP. Thank you for your extended patience while we work on this. UPDATE: This is resolved at this time, and we are optimistically monitoring the server to ensure of its stability going forward. We sincerely appreciate your patience and understanding as we worked to resolve this issue. If you still encounter any issues as of now, please open a support ticket and we'd be happy to assist.

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Started May 31, 2026, 02:43 PM UTC· resolved May 31, 2026, 02:43 PM UTC

1. resolved May 31, 2026, 02:43 PM UTC

   We are aware that NYRN159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: We are aware of the continued issues affecting the particular host node “NYRN159KVM”, and it appears that our previous troubleshooting efforts have not fully resolved the problem. At this point, we will need to involve physical intervention at the datacenter for further investigation and troubleshooting of this host node. Our team will continue working on this closely with the onsite staff, and will provide additional updates as more information becomes available. We sincerely appreciate your patience and understanding while we work toward a full and lasting resolution. UPDATE 5:35 PM PDT: The onsite team is actively troubleshooting temperature related issues with this server. We appreciate your patience and will have this resolved ASAP. UPDATE 8:00 PM PDT: We have identified issues with the server’s motherboard, a new server is currently being built so that we can move/transplant the drives over to the new replacement machine. This may take several more hours from here before VMs will be back online. We will update once additional progress is made. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 31, 2026, 10:56 AM UTC· resolved May 31, 2026, 10:56 AM UTC

1. resolved May 31, 2026, 10:56 AM UTC

   We are aware that NYRN273KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 31, 2026, 04:08 AM UTC· resolved May 31, 2026, 04:08 AM UTC

1. resolved May 31, 2026, 04:08 AM UTC

   We are aware that CHI112KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 30, 2026, 11:36 PM UTC· resolved May 30, 2026, 11:36 PM UTC

1. resolved May 30, 2026, 11:36 PM UTC

   We are aware that NYRN159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist. UPDATE: We are seeing a recurrence of the previous issues with NYRN159KVM. Our team is investigating this further. UPDATE: This is now resolved again. We are keeping a close eye on this. If you experience any issues, please open a support ticket and we'll assist immediately.

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Started May 30, 2026, 11:23 AM UTC· resolved May 30, 2026, 11:23 AM UTC

1. resolved May 30, 2026, 11:23 AM UTC

   We are aware that LAXSSD7003DC03 is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 30, 2026, 03:43 AM UTC· resolved May 30, 2026, 03:43 AM UTC

1. resolved May 30, 2026, 03:43 AM UTC

   We are aware that DC03LA182KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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Started May 29, 2026, 01:44 AM UTC· resolved May 29, 2026, 01:44 AM UTC

1. resolved May 29, 2026, 01:44 AM UTC

   We are aware that NYRN159KVM is currently experiencing connectivity issues. We are currently looking into this node further and will provide additional updates on this matter once we have more information. UPDATE: This is now resolved. If you are still experiencing any issues please open a support ticket and we'd be happy to assist.

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