QuickBooks incident
We’re working to fix problems with QuickBooks Desktop Merchant Account
QuickBooks experienced a minor incident on December 7, 2023 affecting United States, lasting 1h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 07, 2023, 04:40 PM UTC
Some of our QuickBooks Desktop Merchant Account customers are currently unable to access the Merchant Deposits screen within their QuickBooks Desktop file. We’ve identified the source of the problem and are working to fix it. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon!
- investigating Dec 07, 2023, 05:13 PM UTC
We are continuing to investigate the issue. We apologize for the inconvenience and hope to get everything up and running soon!
- monitoring Dec 07, 2023, 05:53 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 07, 2023, 06:17 PM UTC
This incident has been resolved.