QuickBooks incident

QuickBooks Desktop payroll customer attempting to access the Payroll Setup Wizard are encountering "Payroll set up Error 2023 Code 05396 40000"

Minor Resolved View vendor source →

QuickBooks experienced a minor incident on January 4, 2024 affecting United States, lasting 4d 21h. The incident has been resolved; the full update timeline is below.

Started
Jan 04, 2024, 06:45 PM UTC
Resolved
Jan 09, 2024, 04:39 PM UTC
Duration
4d 21h
Detected by Pingoru
Jan 04, 2024, 06:45 PM UTC

Affected components

United States

Update timeline

  1. identified Jan 04, 2024, 06:45 PM UTC

    The Issue has been identified and a fix is currently being worked on.

  2. monitoring Jan 08, 2024, 04:28 PM UTC

    To resolve this error please perform a QuickBooks Update : https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/update-quickbooks-desktop-latest-release/L7qUzlW1k_US_en_US?uid=lr541tq7

  3. resolved Jan 09, 2024, 04:39 PM UTC

    Thank you for your patience as we worked to resolve this issue. To resolve this error please perform a QuickBooks Update : https://quickbooks.intuit.com/learn-support/en-us/help-article/update-products/update-quickbooks-desktop-latest-release/L7qUzlW1k_US_en_US?uid=lr541tq7