QuickBooks incident

QBSE - iOS customers in the UK are unable to add bank connections

Notice Resolved View vendor source →

QuickBooks experienced a notice incident on February 22, 2024 affecting EMEA, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 22, 2024, 10:56 AM UTC
Resolved
Feb 23, 2024, 04:26 PM UTC
Duration
1d 5h
Detected by Pingoru
Feb 22, 2024, 10:56 AM UTC

Affected components

EMEA

Update timeline

  1. investigating Feb 22, 2024, 10:56 AM UTC

    We are aware of an incident where some QBSE app users on iOS are experiencing difficulties connecting their bank accounts, and we are actively working to resolve this issue. In the meantime, please use web version as a workaround

  2. investigating Feb 22, 2024, 04:39 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Feb 22, 2024, 05:09 PM UTC

    We are currently addressing the iOS issue and recommend using QBO Web to access your bank account. Thank you for your patience.

  4. identified Feb 23, 2024, 08:30 AM UTC

    Engineering team have established the root cause. The fix is being reviewed prior to deployment

  5. resolved Feb 23, 2024, 04:26 PM UTC

    The fix has now been rolled out. Customers will need to update QuickBooks Self employed mobile app to get the fix.