QuickBooks incident
Some QuickBooks Online customers are unable to login
QuickBooks experienced a notice incident on May 29, 2024 affecting United States and Canada, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 29, 2024, 05:33 PM UTC
We are receiving some reports that some QuickBooks Online users are unable to log in to their companies. They are instead seeing the error message "Something's not right, try again later. If the problem continues, contact us." Many of these users are using the ISP Starlink to attempt to log in to their companies. Users have been instructed to try a different ISP if possible. Our team is actively working to identify root cause and hopes to have the issue resolved as soon as possible.
- monitoring May 29, 2024, 07:24 PM UTC
Our team continues to investigate what may be causing the login issue. Some customers have since reported that they've been able to successfully login to QuickBooks Online at this time. If you are still unable to login, we would advise you to attempt logging in via another WiFi network if possible. We appreciate your patience.
- monitoring May 29, 2024, 07:59 PM UTC
We are continuing to monitor for any further issues.
- resolved May 29, 2024, 08:03 PM UTC
We're happy to report that this issue has been resolved. Users are reporting they now can successfully log in to QuickBooks Online. We appreciate your patience. Thank you for using QuickBooks Online.