QuickBooks incident

Some customers are unable to process credit card payments in QuickBooks Desktop.

Major Resolved View vendor source →

QuickBooks experienced a major incident on July 31, 2024 affecting United States, lasting 3h 52m. The incident has been resolved; the full update timeline is below.

Started
Jul 31, 2024, 09:51 PM UTC
Resolved
Aug 01, 2024, 01:43 AM UTC
Duration
3h 52m
Detected by Pingoru
Jul 31, 2024, 09:51 PM UTC

Affected components

United States

Update timeline

  1. investigating Jul 31, 2024, 09:51 PM UTC

    Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions in QuickBooks Desktop. We’re currently investigating the cause of the issue and we’ll share updates on our progress. While we work on resolving this issue, you can access the Merchant Service Center in a web browser (http://merchantcenter.intuit.com/) to manually process any payments that are urgent. We apologize for the inconvenience and hope to get everything up and running soon!

  2. identified Aug 01, 2024, 12:34 AM UTC

    The issue has been identified and engineers are working on a fix.

  3. resolved Aug 01, 2024, 01:43 AM UTC

    The payment processing issues have been resolved. Thank you for your patience as we worked to fix this issue.