QuickBooks incident
Some customers are unable to access Invoices page in QuickBooks Online.
QuickBooks experienced a major incident on August 8, 2024 affecting United States and Canada, lasting 48m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 08, 2024, 04:52 PM UTC
Some customers are unable to access Invoices page in QuickBooks Online. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- investigating Aug 08, 2024, 05:12 PM UTC
We are continuing to investigate this issue.
- identified Aug 08, 2024, 05:22 PM UTC
We’ve identified the source of the problem and are working to resolve the issue.
- monitoring Aug 08, 2024, 05:28 PM UTC
A fix has been implemented and we are monitoring the results. We apologize for the inconvenience.
- resolved Aug 08, 2024, 05:41 PM UTC
Our teams have resolved the issue, and users should now be able to access invoices, purchase orders and use the pay functions. Thank you for your patience as we worked to resolve this issue.