QuickBooks incident

QBO Login issue

Minor Resolved View vendor source →

QuickBooks experienced a minor incident on August 29, 2024 affecting EMEA, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2024, 10:56 AM UTC
Resolved
Aug 29, 2024, 01:23 PM UTC
Duration
2h 26m
Detected by Pingoru
Aug 29, 2024, 10:56 AM UTC

Affected components

EMEA

Update timeline

  1. investigating Aug 29, 2024, 10:56 AM UTC

    Some customers are currently unable to login into their QBO account due to not receiving MFA code either via email or text. We’ve identified the source of the problem and are working to resolve the issue.

  2. investigating Aug 29, 2024, 10:56 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Aug 29, 2024, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Aug 29, 2024, 11:22 AM UTC

    We are continuing to monitor for any further issues.

  5. monitoring Aug 29, 2024, 11:22 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 29, 2024, 01:23 PM UTC

    This incident has been resolved.