QuickBooks experienced a major incident on September 12, 2024 affecting United States and EMEA and 1 more component, lasting 1h 18m. The incident has been resolved; the full update timeline is below.
Affected components
United StatesEMEAAPACCanada
Update timeline
- investigating Sep 12, 2024, 02:51 PM UTC
Some customers are currently unable to utilize the Switch Company feature in QBO due to the option not appearing under the Gear Icon. We’ve identified the source of the problem and are working to resolve the issue. As a workaround, you can log out of QBO and log back in to select the desired company.
- monitoring Sep 12, 2024, 03:17 PM UTC
A fix has been implemented and we are monitoring the results. We’ll share any additional updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.
- resolved Sep 12, 2024, 04:09 PM UTC
This incident has been resolved.