QuickBooks incident

Some customers are not able to access Payroll within Australian QuickBooks Online

Notice Resolved View vendor source →

QuickBooks experienced a notice incident on October 21, 2024 affecting APAC, lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2024, 11:25 PM UTC
Resolved
Oct 22, 2024, 01:29 AM UTC
Duration
2h 4m
Detected by Pingoru
Oct 21, 2024, 11:25 PM UTC

Affected components

APAC

Update timeline

  1. investigating Oct 21, 2024, 11:25 PM UTC

    We are aware that some customers are not able to access Payroll within Australian QuickBooks Online, and are working with engineering team with high urgency to restore payroll function as quickly as possible. We apologise for any inconvenience that this is causing.

  2. investigating Oct 21, 2024, 11:40 PM UTC

    We are continuing to investigate this issue.

  3. resolved Oct 22, 2024, 01:29 AM UTC

    We are pleased to share that a fix has been deployed and you should now be able to access Payroll. Thank you for your patience as we worked to address this.