QuickBooks incident
We’re working to fix problems with QuickBooks Merchant Account
QuickBooks experienced a major incident on December 2, 2024 affecting United States, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 02, 2024, 05:18 PM UTC
Some of our QuickBooks Merchant Account customers are currently unable to process credit card transactions inside of QuickBooks Desktop. We are working to identify the source of the problem. We’ll share updates on our progress. We apologize for the inconvenience and hope to get everything up and running soon! As a workaround you can try processing your payments directly through the Merchant Service Center https://merchantcenter.intuit.com/
- identified Dec 02, 2024, 07:36 PM UTC
We have identified the issue and are working to implement a solution. Thank you for your patience.
- monitoring Dec 02, 2024, 07:49 PM UTC
A fix has been implemented and we are monitoring for any unexpected behaviors. Credit card processing should be working as expected in QuickBooks Desktop.
- resolved Dec 02, 2024, 08:01 PM UTC
This issue has been resolved.