QuickBooks experienced a major incident on January 16, 2025 affecting United States and Canada, lasting 18h 16m. The incident has been resolved; the full update timeline is below.
Affected components
United StatesCanada
Update timeline
- identified Jan 16, 2025, 08:52 PM UTC
Some customers are currently being force logged out from their QBO account when attempting to create a new transaction. We’ve identified the source of the problem and are working to resolve the issue.
- investigating Jan 16, 2025, 08:59 PM UTC
An earlier issue with customers being force logged out from their QBO account when attempting to create a new transaction or when accessing the Sales Tax Center. Our teams have resolved the issue, and users should now be able to create and access without issue. Thank you for your patience as we worked to resolve this issue.
- resolved Jan 17, 2025, 03:08 PM UTC
This incident has been resolved.