QuickBooks incident

Some customers using QuickBooks Online Core Payroll are seeing an error message when trying to submit their Full Payment Submission (FPS) / Employer Payment Summary (EPS)

Minor Resolved View vendor source →

QuickBooks experienced a minor incident on April 28, 2025 affecting EMEA, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Apr 28, 2025, 12:24 PM UTC
Resolved
Apr 29, 2025, 03:17 PM UTC
Duration
1d 2h
Detected by Pingoru
Apr 28, 2025, 12:24 PM UTC

Affected components

EMEA

Update timeline

  1. investigating Apr 28, 2025, 12:24 PM UTC

    Some customers using QuickBooks Online Core Payroll are currently getting an error when trying to submit their FPS/ EPS We’re working with our engineering teams to fix this and will keep you updated. We apologise for the inconvenience and hope to get everything up and running soon!

  2. monitoring Apr 29, 2025, 10:15 AM UTC

    A fix has been implemented and we are monitoring the results. We kindly request QuickBooks Online Core Payroll customers to re-submit FPS / EPS if these were previously unsuccessful.

  3. monitoring Apr 29, 2025, 10:15 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 29, 2025, 03:17 PM UTC

    This incident has been resolved.