QuickBooks incident

Some customers are unable to login in to QuickBooks Online

Notice Resolved View vendor source →

QuickBooks experienced a notice incident on May 14, 2025 affecting United States and United States and 1 more component, lasting 1h 46m. The incident has been resolved; the full update timeline is below.

Started
May 14, 2025, 04:42 PM UTC
Resolved
May 14, 2025, 06:28 PM UTC
Duration
1h 46m
Detected by Pingoru
May 14, 2025, 04:42 PM UTC

Affected components

United StatesUnited StatesEMEAEMEACanadaCanada

Update timeline

  1. investigating May 14, 2025, 04:42 PM UTC

    Some customers are currently unable to login in to their QuickBooks Online account and may be seeing "Something's not right. Try again" We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon.

  2. investigating May 14, 2025, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 14, 2025, 04:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 14, 2025, 04:50 PM UTC

    We are continuing to investigate this issue.

  5. investigating May 14, 2025, 05:12 PM UTC

    We are continuing to investigate this issue.

  6. investigating May 14, 2025, 05:23 PM UTC

    We are continuing to investigate this issue.

  7. investigating May 14, 2025, 05:24 PM UTC

    We are continuing to investigate this issue.

  8. monitoring May 14, 2025, 05:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  9. resolved May 14, 2025, 06:28 PM UTC

    This incident has been resolved.