Quick Base incident

[Quickbase Status] Notice: Quickbase Help Service Functionality Degraded (Unplanned)

Major Resolved View vendor source →

Quick Base experienced a major incident on April 1, 2026 affecting Quickbase Help and Quickbase Help and 1 more component, lasting 21h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 01, 2026, 10:56 AM UTC
Resolved
Apr 02, 2026, 08:37 AM UTC
Duration
21h 41m
Detected by Pingoru
Apr 01, 2026, 10:56 AM UTC

Affected components

Quickbase HelpQuickbase HelpQuickbase Help

Update timeline

  1. investigating Apr 01, 2026, 10:56 AM UTC

    We are experiencing performance issues accessing Quickbase Help (help.quickbase.com). Our hosting provider has acknowledged the issue on their end and are are working to fix this as soon as possible. There is no impact to the Quickbase platform that hosts Quickbase applications. We will provide another update as soon as we have one.

  2. resolved Apr 01, 2026, 01:58 PM UTC

    Quickbase Help is performing normally again. We will provide a root cause once it's available. This incident is closed.

  3. resolved Apr 02, 2026, 08:37 AM UTC

    This issue was caused by an unexpected increase in traffic that temporarily impacted the Quickbase Help site (help.quickbase.com). Our hosting provider quickly identified the issue and put protections in place to stabilize traffic. Performance returned to normal shortly after. Our hosting provider has created additional monitoring and safeguards to help prevent this kind of disruption in the future.