Quick Base incident
[Quickbase Status] Notice: Service Functionality Degraded (Unplanned) - No Down Time
Quick Base experienced a major incident on May 5, 2026 affecting Quickbase Audit Logs - EU Region and Quickbase Billing - EU Region and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 05, 2026, 12:00 PM UTC
We have uncovered an issue that may affect the permissions to AI capabilities for a small subset of our customers. The issue allows users to access AI capabilities that are only allowed for other users in the same realm. Users' access to data is NOT impacted, as well as permissions to other features in the platform. The Quickbase team have already found the root cause and will be deploying a patch to fix the issue later today.
- investigating May 05, 2026, 01:16 PM UTC
The incident is still ongoing. We are actively investigating impacted customers.
- investigating May 05, 2026, 07:19 PM UTC
We continue to work on preparing a patch to fix the issue. This patch is planned to be released tonight at 11 PM Eastern US Time for the Quickbase US Region, and tomorrow at 2 PM Eastern US Time for the Quickbase EU Region.
- investigating May 06, 2026, 03:48 AM UTC
We have deployed a patch that fixes the issue for customers in the US region. The fix will be deployed for customers in the EU region at 2 PM Eastern US Time tomorrow.
- resolved May 06, 2026, 01:16 PM UTC
This issue was corrected with a patch on Tuesday, May 5, 2026 at 11:00 PM ET