Quest experienced a minor incident on September 24, 2025, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Sep 24, 2025, 01:46 PM UTC
We are aware of an issue that is impacting backups of Entra ID for some On Demand Recovery customers. An investigation is currently underway and we will report back soon.
- identified Sep 24, 2025, 09:06 PM UTC
Update. Our investigation has confirmed that the issue is limited to backups of Entra ID B2C tenants for some On Demand Recovery customers. The Quest team is actively implementing a fix, and we anticipate the issue will be fully resolved within 24 hours.
- resolved Sep 25, 2025, 04:31 PM UTC
This incident has been resolved.