Quatt Outage History

Quatt is up right now

Quatt had 7 outages in the last 2 years totaling 103h 16m of downtime, averaging 0.3 incidents per month.

There were 7 Quatt outages since May 27, 2025 totaling 103h 16m of downtime. Each is summarised below. Incident details, duration, and resolution information.

Source: status.quatt.io

Major November 18, 2025

Issues with Network

Detected by Pingoru
Nov 18, 2025, 01:44 PM UTC
Resolved
Nov 19, 2025, 08:20 AM UTC
Duration
18h 36m
Affected: Quatt Home Application for InstallersQuatt Home Application for Customers
Timeline · 7 updates
  1. investigating Nov 18, 2025, 01:44 PM UTC

    Due to an ongoing Cloudflare domain outage, all Quatt API services are impacted

  2. identified Nov 18, 2025, 01:54 PM UTC

    The issue has been identified in relation to Cloudflare's outage. We are actively monitoring the situation.

  3. identified Nov 18, 2025, 02:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Nov 18, 2025, 02:52 PM UTC

    A fix has been implemented from Cloudflare and we are seeing services returning to normal. We will continue to actively monitor the situation.

  5. monitoring Nov 18, 2025, 02:52 PM UTC

    We are continuing to monitor for any further issues.

  6. monitoring Nov 18, 2025, 04:34 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Nov 19, 2025, 08:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Major October 15, 2025

Issues with commissioning

Detected by Pingoru
Oct 15, 2025, 02:23 PM UTC
Resolved
Oct 15, 2025, 03:49 PM UTC
Duration
1h 26m
Affected: REST APIQuatt Home Application for Installers
Timeline · 4 updates
  1. investigating Oct 15, 2025, 02:23 PM UTC

    We are receiving reports of issues during commissioning. We are investigating.

  2. identified Oct 15, 2025, 02:49 PM UTC

    We identified the origin of the issue. We're working on a fix.

  3. monitoring Oct 15, 2025, 03:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 15, 2025, 03:49 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 17, 2025

Issues with CIC updates

Detected by Pingoru
Sep 17, 2025, 10:58 AM UTC
Resolved
Sep 17, 2025, 03:10 PM UTC
Duration
4h 11m
Affected: Commander In Chief
Timeline · 3 updates
  1. investigating Sep 17, 2025, 10:58 AM UTC

    We're receiving reports about newly installed CICs not updating. It's likely related to an issue with out update service provider. We're currently investigating.

  2. monitoring Sep 17, 2025, 11:27 AM UTC

    We were able to trigger a new deployment and CICs are now updating. We'll monitor the situation.

  3. resolved Sep 17, 2025, 03:10 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 23, 2025

Sporadic errors in Quatt Home application

Detected by Pingoru
Jul 23, 2025, 09:30 AM UTC
Resolved
Jul 25, 2025, 10:00 AM UTC
Duration
2d
Affected: REST APIQuatt Home Application for InstallersQuatt Home Application for CustomersIOT Message Processing
Timeline · 5 updates
  1. investigating Jul 23, 2025, 11:29 AM UTC

    We're investigating reports of errors in the application

  2. identified Jul 23, 2025, 11:32 AM UTC

    Errors in the application are coming from an issue with our database configuration. Our server is sporadically failing to communicate with the database. We're looking into solving that issue.

  3. identified Jul 23, 2025, 11:33 AM UTC

    Upgrading the database caused an unplanned downtime, causing delay in data processing. Installers are not able to proceed with commissioning since around 13:00

  4. monitoring Jul 23, 2025, 11:43 AM UTC

    Data ingestion delays are now resolved. Database connection issue are also resolved. We'll monitor to situation to ensure it remains operational.

  5. resolved Sep 17, 2025, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 8, 2025

Storage outage - Insights are not available

Detected by Pingoru
Jul 08, 2025, 03:53 PM UTC
Resolved
Jul 09, 2025, 08:48 PM UTC
Duration
1d 4h
Affected: Quatt Home Application for Customers
Timeline · 6 updates
  1. investigating Jul 09, 2025, 08:36 AM UTC

    Due to a mistake from out provider, one of our database is unavailable. Insights are not available in the app from 17:53 to 20:23. We're working on restoring the data. We're still investigating potential additional impacts

  2. investigating Jul 09, 2025, 08:37 AM UTC

    The database is now back online. We're working on restoring the data. We're still investigating potential additional impacts

  3. monitoring Jul 09, 2025, 08:38 AM UTC

    The database is now back online. We're working on restoring the data. We're still investigating potential additional impacts

  4. monitoring Jul 09, 2025, 09:25 AM UTC

    Insights are also unavailable from 02:00 to 07:00

  5. monitoring Jul 09, 2025, 01:51 PM UTC

    We restored the data from 02:00 to 07:00. Insights are now available for that period. We're working on restoring the data from 17:53 to 20:23

  6. resolved Jul 09, 2025, 08:48 PM UTC

    Restoring the data from 17:53 to 20:23 will require more complex work. It will be restored in the upcoming days. This incident is now closed.

Read the full incident report →

Major June 2, 2025

Database memory limit - Data ingestion issue

Detected by Pingoru
Jun 02, 2025, 07:23 AM UTC
Resolved
Jun 02, 2025, 08:21 AM UTC
Duration
57m
Affected: Quatt Home Application for InstallersQuatt Home Application for CustomersIOT Message Processing
Timeline · 2 updates
  1. investigating Jun 02, 2025, 07:23 AM UTC

    We are currently investigating this issue

  2. resolved Jun 02, 2025, 08:21 AM UTC

    Incident has been resolved.

Read the full incident report →

Major May 27, 2025

Data Ingestion Outage

Detected by Pingoru
May 27, 2025, 01:40 PM UTC
Resolved
May 27, 2025, 02:18 PM UTC
Duration
38m
Affected: Quatt Home Application for InstallersQuatt Home Application for CustomersIOT Message Processing
Timeline · 2 updates
  1. investigating May 27, 2025, 02:17 PM UTC

    We experiencing issues with our data ingestion pipeline. Values displayed in the app might be outdated or incoherent. Installers will not be able to complete the commissioning process.

  2. resolved May 27, 2025, 02:18 PM UTC

    This incident has been resolved.

Read the full incident report →