Quatt experienced a major incident on November 18, 2025 affecting Quatt Home Application for Installers and Quatt Home Application for Customers, lasting 18h 36m. The incident has been resolved; the full update timeline is below.
Affected components
Quatt Home Application for InstallersQuatt Home Application for Customers
Update timeline
- investigating Nov 18, 2025, 01:44 PM UTC
Due to an ongoing Cloudflare domain outage, all Quatt API services are impacted
- identified Nov 18, 2025, 01:54 PM UTC
The issue has been identified in relation to Cloudflare's outage. We are actively monitoring the situation.
- identified Nov 18, 2025, 02:49 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 18, 2025, 02:52 PM UTC
A fix has been implemented from Cloudflare and we are seeing services returning to normal. We will continue to actively monitor the situation.
- monitoring Nov 18, 2025, 02:52 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 18, 2025, 04:34 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 19, 2025, 08:20 AM UTC
This incident has been resolved.