Quarterhorse Technology experienced a notice incident on June 17, 2023 affecting QTICloud VPN, lasting 4d 23h. The incident has been resolved; the full update timeline is below.
Affected components
QTICloud VPN
Update timeline
- identified Jun 17, 2023, 04:14 PM UTC
We have identified an issue with some home computer browsers that do not prompt to upgrade the VPN agent when connecting. The resolution is to clear the browser cache in Chrome and Edge. Instructions are below. Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop Edge: https://www.howtogeek.com/818358/how-to-clear-cache-in-edge/ If you need further assistance, please email [email protected]
- resolved Jun 22, 2023, 03:17 PM UTC
This incident has been resolved.