Quarterhorse Technology incident

QTICloud Unavailable

Minor Resolved View vendor source →

Quarterhorse Technology experienced a minor incident on April 13, 2024 affecting Primary and Secondary and 1 more component, lasting 54m. The incident has been resolved; the full update timeline is below.

Started
Apr 13, 2024, 03:25 AM UTC
Resolved
Apr 13, 2024, 04:19 AM UTC
Duration
54m
Detected by Pingoru
Apr 13, 2024, 03:25 AM UTC

Affected components

PrimarySecondaryQTICloud VPN

Update timeline

  1. investigating Apr 13, 2024, 03:25 AM UTC

    we are investigating an issue with access to qticloud login portal

  2. identified Apr 13, 2024, 03:39 AM UTC

    an issue has been identified with the primary firewall. we are reverting to the secondary as firmware is updated

  3. monitoring Apr 13, 2024, 04:00 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 13, 2024, 04:19 AM UTC

    This incident has been resolved.