Qualtrics incident

Library Message Selection Issues in Emails in All Regions

Minor Resolved View vendor source →

Qualtrics experienced a minor incident on July 15, 2026 affecting Email, lasting 15h 3m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 09:35 PM UTC
Resolved
Jul 16, 2026, 12:39 PM UTC
Duration
15h 3m
Detected by Pingoru
Jul 15, 2026, 09:35 PM UTC

Affected components

Email

Update timeline

  1. investigating Jul 15, 2026, 09:35 PM UTC

    We are currently investigating an issue with library message availability in emails across all regions.

  2. identified Jul 15, 2026, 10:35 PM UTC

    The issue has been identified and a fix is being implemented. As a temporary workaround, users can copy text directly into the email message editor. Note that this workaround does not account for message translations.

  3. resolved Jul 16, 2026, 12:39 PM UTC

    This incident has been resolved.