Qualtrics incident
Salesforce Workflow Connection issues in all Regions
Qualtrics experienced a minor incident on August 12, 2026 affecting Workflows, lasting 6d 18h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Aug 12, 2026, 09:48 PM UTC
Due to a Salesforce issue surfacing with enablement of recently introduced mandatory security controls, some Qualtrics workflows connecting to Salesforce are currently failing to authenticate, with a message indicating that the connection has expired or is invalid. ACTION: These connections will not recover on their own. Restoring them requires a one-time re-authorization per affected connection on your side. This can be done by either: 1) navigating to the impacted workflow and refreshing the Salesforce credential (recommended), or 2) creating a new credential, sharing in the same way as the one being replaced, saving and assigning to each affected workflow.
- resolved Aug 19, 2026, 04:30 PM UTC
This incident has been resolved.