Qualtrics experienced a minor incident on September 8, 2026 affecting Live Support, lasting 56m. The incident has been resolved; the full update timeline is below.
Affected components
Live Support
Update timeline
- investigating Sep 08, 2026, 07:15 PM UTC
We are currently investigating login issues with the Customer Success Hub in the FedRAMP environment. FedRAMP users, please navigate to https://support-portal.gov1.qualtrics.com/?Q_Language=EN to login.
- investigating Sep 08, 2026, 07:15 PM UTC
We are continuing to investigate this issue.
- resolved Sep 08, 2026, 08:11 PM UTC
This incident has been resolved.