Quable incident

Indexing performance issue that causes delay in import, bulk-edit and new data retrieval

Minor Resolved View vendor source →

Quable experienced a minor incident on October 24, 2024 affecting PIM > APIs and PIM > Import and 1 more component, lasting 6h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 01:57 PM UTC
Resolved
Oct 24, 2024, 08:57 PM UTC
Duration
6h 59m
Detected by Pingoru
Oct 24, 2024, 01:57 PM UTC

Affected components

PIM > APIsPIM > ImportPIM > Bulk edition

Update timeline

  1. identified Oct 24, 2024, 01:57 PM UTC

    We are currently experiencing a delay in import, bulk-edit, and new data retrieval functionalities. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. identified Oct 24, 2024, 01:58 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 24, 2024, 08:57 PM UTC

    This incident has been resolved.