Quable incident

Indexing performance issue that causes delay in import, bulk-edit and new data retrieval

Minor Resolved View vendor source →

Quable experienced a minor incident on November 18, 2024 affecting PIM > APIs and PIM > Import and 1 more component, lasting 2h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2024, 12:07 PM UTC
Resolved
Nov 18, 2024, 02:21 PM UTC
Duration
2h 14m
Detected by Pingoru
Nov 18, 2024, 12:07 PM UTC

Affected components

PIM > APIsPIM > ImportPIM > Bulk editionPIM > Webhook Notifications

Update timeline

  1. identified Nov 18, 2024, 12:07 PM UTC

    We are currently experiencing a delay in import, bulk-edit, and new data retrieval functionalities. Our technical teams have identified the issue. We are working hard to minimise any potential impact on your user experience. We apologise for any inconvenience this may cause and thank you for your patience while we work to resolve this issue. We'll keep you posted as soon as we have updates to share. Thank you for your understanding and support.

  2. resolved Nov 18, 2024, 02:21 PM UTC

    This incident has been resolved.