Q-CTRL Outage History

Q-CTRL is up right now

Pingoru has recorded 11 incidents for Q-CTRL: 1 in the last 12 months and 0 in the last 90 days.

Source: status.q-ctrl.com

11incidents recorded
1last 12 months
0last 90 days
3 daystypical duration
Incidents per month
012AprMayJunJulAugSepOctNov0
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOctNov0%
Pingoru began tracking Q-CTRL in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 202600 of 720 (0%)
May 202600 of 744 (0%)
June 2026165 of 720 (9%)
July 202600 of 744 (0%)
August 202600 of 744 (0%)
September 202600 of 720 (0%)
October 202600 of 744 (0%)
November 202600 of 60 (0%)

Incidents, newest first

Minor June 19, 2026 Regression in authentication with Boulder Opal Toolkit client 2d 16h Q-CTRL Boulder Opal, Q-CTRL Fire Opal

Started Jun 19, 2026, 06:11 AM UTC· resolved Jun 21, 2026, 11:08 PM UTC

  1. investigating Jun 19, 2026, 06:11 AM UTC

    We are currently investigating an issue with the Boulder Opal Toolkit client package which is affecting authentication.

  2. identified Jun 19, 2026, 06:28 AM UTC

    The issue has been identified and is being investigated further. If you are encountering errors authenticating the Boulder Opal Toolkit or Fire Opal Client please clear locally cached authentication tokens in `~/.config/qctrl` and try again.

  3. identified Jun 19, 2026, 06:29 AM UTC

    We are continuing to work on a fix for this issue. If you are encountering errors authenticating the Boulder Opal Toolkit or Fire Opal Client please clear locally cached authentication tokens in `~/.config/qctrl` and try again.

  4. resolved Jun 21, 2026, 11:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025 Some product websites still affected by ongoing global outages 4h 38m Q-CTRL Accounts, Q-CTRL Black Opal

Started Oct 20, 2025, 10:03 PM UTC· resolved Oct 21, 2025, 02:42 AM UTC

  1. monitoring Oct 20, 2025, 10:03 PM UTC

    There is some degraded performance on some of our product websites due to ongoing issues with upstream cloud platform vendors. We are working to workaround these issues as well as monitoring them.

  2. monitoring Oct 21, 2025, 01:00 AM UTC

    We are continuing to monitor for further issues.

  3. resolved Oct 21, 2025, 02:42 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical October 20, 2025 Issues with websites (include Boulder Opal, Fire Opal, account management) 1h 30m Q-CTRL Accounts, Q-CTRL Black Opal, Q-CTRL Boulder Opal, Q-CTRL Fire Opal and 1 more

Started Oct 20, 2025, 08:29 AM UTC· resolved Oct 20, 2025, 10:00 AM UTC

  1. investigating Oct 20, 2025, 08:29 AM UTC

    We are currently investigating issues with a number of our product websites.

  2. identified Oct 20, 2025, 08:47 AM UTC

    The issue has been identified in upstream vendor cloud providers

  3. monitoring Oct 20, 2025, 08:48 AM UTC

    Our vendors report that systems are being recovered. We continue to monitor.

  4. resolved Oct 20, 2025, 10:00 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 29, 2025 Issues with Q-CTRL ID 17m Q-CTRL Home, Q-CTRL Accounts, Q-CTRL Black Opal, Q-CTRL Boulder Opal and 4 more

Started Jun 29, 2025, 06:20 AM UTC· resolved Jun 29, 2025, 06:38 AM UTC

  1. identified Jun 29, 2025, 06:20 AM UTC

    Users trying to access Q-CTRL ID may have experienced an error in account authentication. This will have blocked access to Q-CTRL products.

  2. resolved Jun 29, 2025, 06:38 AM UTC

    This incident has been resolved. All Q-CTRL products have been restored to operational order.

Read the full incident report →

Notice April 29, 2025 Issues with email verification –

Started Apr 29, 2025, 06:28 AM UTC· resolved Apr 29, 2025, 06:28 AM UTC

  1. resolved Apr 29, 2025, 06:28 AM UTC

    New users that signed up may not have received an email to verify their accounts. This issue has been resolved and all impacted users should have received another email to verify their account and access Q-CTRL products.

Read the full incident report →

Major March 14, 2025 Fire Opal response error 33m Q-CTRL Fire Opal

Started Mar 14, 2025, 06:41 AM UTC· resolved Mar 14, 2025, 07:15 AM UTC

  1. investigating Mar 14, 2025, 06:41 AM UTC

    We are currently investigating an issue affecting customer using Fire Opal with IBM

  2. identified Mar 14, 2025, 07:03 AM UTC

    The issue has been identified and we are working towards a resolution.

  3. monitoring Mar 14, 2025, 07:11 AM UTC

    We are continuing to monitor the system which is under increased load. Customers using Fire Opal may experience a delay in response times during this period.

  4. resolved Mar 14, 2025, 07:15 AM UTC

    Fire Opal is operating as normal

Read the full incident report →

Critical January 7, 2025 Q-CTRL Front-End websites affected 36m Q-CTRL Home, Q-CTRL Accounts, Q-CTRL Black Opal, Q-CTRL Boulder Opal and 1 more

Started Jan 07, 2025, 02:38 AM UTC· resolved Jan 07, 2025, 03:15 AM UTC

  1. identified Jan 07, 2025, 02:38 AM UTC

    We are undergoing an outage at the moment and working to resolve the issue as soon as possible. During this time, access to Q-CTRL clients (Accounts, Black Opal, Boulder Opal and ID) will be impacted. We apologize for any inconvenience this may cause and seek your patience. If you have any questions or concerns, please do not hesitate to reach out to [email protected].

  2. resolved Jan 07, 2025, 03:15 AM UTC

    This incident has now been resolved.

Read the full incident report →