Q-CTRL incident

Issues with websites (include Boulder Opal, Fire Opal, account management)

Critical Resolved View vendor source →

Q-CTRL experienced a critical incident on October 20, 2025 affecting Q-CTRL Accounts and Q-CTRL Black Opal and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:29 AM UTC
Resolved
Oct 20, 2025, 10:00 AM UTC
Duration
1h 30m
Detected by Pingoru
Oct 20, 2025, 08:29 AM UTC

Affected components

Q-CTRL AccountsQ-CTRL Black OpalQ-CTRL Boulder OpalQ-CTRL Fire OpalQ-CTRL Documentation

Update timeline

  1. investigating Oct 20, 2025, 08:29 AM UTC

    We are currently investigating issues with a number of our product websites.

  2. identified Oct 20, 2025, 08:47 AM UTC

    The issue has been identified in upstream vendor cloud providers

  3. monitoring Oct 20, 2025, 08:48 AM UTC

    Our vendors report that systems are being recovered. We continue to monitor.

  4. resolved Oct 20, 2025, 10:00 AM UTC

    This incident has been resolved.