PureSocial experienced a critical incident on April 21, 2023 affecting Twitter Channel, lasting 53d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 17, 2023, 01:29 PM UTC
PureSocial Statement to all its Installed Customer Base Dear customers: Due to the recent decisions made unilaterally by the Twitter Social Network, and the untimely suspension of the service that we as Business Partners of this Social Network maintained until today, April 21, 2023, approximately at 9:00 p.m. GMT, through this communication, we inform our entire installed base of customers globally, that PureSocial, and due to force majeure, ceased providing the management service for interactions channeled through Twitter, as of today at the time mentioned, in which PureSocial was suspended from using the Twitter API. In this sense, although PureSocial is currently dedicated to identifying and implementing palliative measures that minimize the impact of this unexpected decision by Twitter, we suggest that they, in turn, notify their clients, business partners and related parties , derive the interactions channeled through the Twitter platform to different messaging platforms and Social Networks, e.g., Facebook, Instagram, Telegram, WhatsApp, WeChat, among others available within their Customer Care infrastructures. We deeply regret that, for reasons beyond our control, we are forced to disincorporate Twitter as a Social Network available in our suite of messaging channels and Social Networks, as well as the possible deficiencies that this fact implies in the levels of service to your customers. From PureSocial we will continue to search for and quickly incorporate solid alternatives that make up for these momentary deficiencies in supporting your operations as clients of our global organization. We appreciate your understanding and commitment to PureSocial as we remain dedicated to providing world-class solutions to the global Social Media Management market through the most advanced information technologies. We will be in contact with you again, as we progress in containing these fortuitous events and in solving their consequences. Sincerely, PureSocial Team
- investigating May 17, 2023, 01:29 PM UTC
We are continuing to investigate this issue.
- identified May 17, 2023, 03:43 PM UTC
The issue has been identified
- identified May 24, 2023, 01:01 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jun 13, 2023, 04:41 PM UTC
Dear customers, We are pleased to tell you that the Twitter connector services are fully restored. To re-enable your Twitter accounts, you just have to follow the registration procedure on the https://help.puresocial.cx portal. If you have questions about this procedure, you can contact us at [email protected]. Sincerely, PureSocial Team