Pulsant incident

Pulsant Cloud - brief interruptions under investigation

Notice Resolved View vendor source →

Pulsant experienced a notice incident on August 14, 2024 affecting Pulsant Cloud NE-1 Newcastle, lasting 19d. The incident has been resolved; the full update timeline is below.

Started
Aug 14, 2024, 05:05 PM UTC
Resolved
Sep 02, 2024, 05:48 PM UTC
Duration
19d
Detected by Pingoru
Aug 14, 2024, 05:05 PM UTC

Affected components

Pulsant Cloud NE-1 Newcastle

Update timeline

  1. investigating Aug 14, 2024, 05:05 PM UTC

    Pulsant have received reports of brief interruptions to service for Pulsant Cloud. Service appears stable and Network Operations Engineers are currently reviewing logs.

  2. identified Aug 16, 2024, 08:36 AM UTC

    Services remain to be stable, however ongoing investigations between Pulsant and 3rd party vendors continue to restore full resiliency.

  3. identified Aug 19, 2024, 09:53 AM UTC

    Services remain stable, investigations are still ongoing between Pulsant and 3rd party vendors to restore full resiliency.

  4. identified Aug 27, 2024, 09:26 AM UTC

    Services remain stable, investigations are still ongoing between Pulsant and 3rd party vendors to restore full resiliency.

  5. identified Aug 27, 2024, 09:29 AM UTC

    Services remain stable, investigations are still ongoing between Pulsant and 3rd party vendors to restore full resiliency.

  6. identified Aug 29, 2024, 09:41 AM UTC

    Services remain stable. Work to upgrade software on Pulsant NE-1 cloud has been scheduled for tonight 29/08. All affected clients have been sent comms to advise of work.

  7. resolved Sep 02, 2024, 05:48 PM UTC

    This incident has been resolved.