Pulsant experienced a major incident on September 5, 2024 affecting YH1 - Sheffield, lasting 1d 5h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 05, 2024, 09:49 AM UTC
Pulsant are aware of an issue at Rotherham YH-1. Third party engineers have investigated and identified the issue and Pulsant are currently awaiting an ETA for a fix. Currently Pulsant clients out of YH-1 are running at a lack of resiliency
- identified Sep 05, 2024, 12:21 PM UTC
Third party engineers have made measurements and are now moving to the suspected damage location. Pulsant will update you as further information becomes available
- identified Sep 06, 2024, 08:06 AM UTC
Pulsant's third Party have advised, engineers have identified the fault location leading to an inaccessible street cab . The team will be re-dispatched during normal business hours. Pulsant continue to monitor and chase for an ETA of a fix.
- monitoring Sep 06, 2024, 01:34 PM UTC
Pulsants Third party have advised they have now resolved the issue and Pulsant have confirmed resiliency has been restored. Pulsant will continue to monitor services
- resolved Sep 06, 2024, 03:01 PM UTC
Full resiliency has been restored to affected clients at YH-1. If you experience any further issues, please do not hesitate to contact Pulsant support.