Pulsant incident

Unplanned interruption to service in LN-1 DataCentre

Major Resolved View vendor source →

Pulsant experienced a major incident on September 5, 2024 affecting LN-1 - South London, lasting 3d 20h. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2024, 02:39 PM UTC
Resolved
Sep 09, 2024, 11:06 AM UTC
Duration
3d 20h
Detected by Pingoru
Sep 05, 2024, 02:39 PM UTC

Affected components

LN-1 - South London

Update timeline

  1. identified Sep 05, 2024, 02:39 PM UTC

    An unplanned interruption to service in LN-1 DataCentre has been identified. Engineers are currently troubleshooting and further updates will be provided in due course.

  2. identified Sep 05, 2024, 04:07 PM UTC

    Pulsant believe that services are starting to recover and clients are being contacted to test.

  3. monitoring Sep 05, 2024, 07:07 PM UTC

    A fix has been implemented and we continue to monitor the status of this. Please contact Pulsant Support if you are experiencing any further issues.

  4. monitoring Sep 06, 2024, 12:30 PM UTC

    Pulsant have confirmed a restored level of service to all impacted clients, engineers are carrying out remedial works to restore full resiliency to all clients.

  5. resolved Sep 09, 2024, 11:06 AM UTC

    Pulsant can confirm that all services have now restored and are stable. Please contact Pulsant support if you are experiencing any further issues