Pulsant incident

Degraded service between Manchester and Reading Data Centres

Notice Resolved View vendor source →

Pulsant experienced a notice incident on October 2, 2024, lasting 11d 16h. The incident has been resolved; the full update timeline is below.

Started
Oct 02, 2024, 04:02 PM UTC
Resolved
Oct 14, 2024, 08:17 AM UTC
Duration
11d 16h
Detected by Pingoru
Oct 02, 2024, 04:02 PM UTC

Update timeline

  1. identified Oct 02, 2024, 04:02 PM UTC

    Pulsant are aware of a wider issue outside of the Pulsant network. Clients utilising ZEN ISP to access the Pulsant infrastructure may experience an intermittent connection. Please see Zen Status page https://servicealerts.zen.co.uk/

  2. identified Oct 03, 2024, 01:43 PM UTC

    A work around has been put in place by Pulsant to remove the Manchester to Zen Linx connection to mitigate client impact.

  3. identified Oct 08, 2024, 09:18 AM UTC

    Pulsant workaround is still in place to mitigate client issues and continue to investigate the technical cause of the intermittent connections. Subject has been updated to reflect investigations. Any queries or issues please contact Pulsant support.

  4. identified Oct 09, 2024, 11:17 AM UTC

    Pulsant have identified the source of the packetloss issue and a fix has been applied. Steps to remove the work around and re-instate the Manchester Linx will take place today (09/10/24).

  5. monitoring Oct 09, 2024, 04:18 PM UTC

    Pulsant have re-instate the Manchester Linx after a fix was applied and we will continue to monitor. Any queries or issues please contact Pulsant support.

  6. resolved Oct 14, 2024, 08:17 AM UTC

    This incident has been resolved.