Pulsant experienced a notice incident on October 14, 2024, lasting 2d 20h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Oct 14, 2024, 03:34 PM UTC
We are currently investigating an issue on our Dark Fibre network, specifically wavelength services passing through Telehouse North to Global Switch. We are currently working towards a resolution and will provide an update as soon as possible.
- monitoring Oct 16, 2024, 02:44 PM UTC
Pulsant's Third-party provider has located and replaced faulty equipment. Pulsant are seeing the wavelength services as restored. Please retest connections and report any issues to Pulsant Support.
- resolved Oct 17, 2024, 11:40 AM UTC
This incident has been resolved.