Pulsant experienced a notice incident on December 4, 2024, lasting 1d 9h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 04, 2024, 04:24 AM UTC
Pulsant are aware of ongoing intermittent connection issues to some services connected to a Pulsant core device in LD5. Troubleshooting is ongoing to stabilise services as quickly as possible.
- investigating Dec 04, 2024, 05:22 AM UTC
Engineers are currently working to isolate the fault the by shutting down LINX and a transit provider to try stablise the connection. Please be aware this means a current loss of resilience for the service during this time, whilst engineers continue to apply a fix.
- identified Dec 04, 2024, 05:57 AM UTC
Pulsant are confident the flapping connection has stabilise with isolating some routes. Close monitoring will continue until full resiliency is restored.
- monitoring Dec 04, 2024, 08:55 AM UTC
A workaround has been implemented and Pulsant continue to monitor closely until fix can be applied
- resolved Dec 05, 2024, 01:39 PM UTC
Full resiliency has been restored as of 1600hrs on December 4th, 2024. Pulsant engineers shut down a LINX connection and reviewed/modified BGP configuration.