Pulsant incident

Unexpected interruption to service - SOFTWARE LIFECYCLE | core.ld5 software upgrade - *Extension to maintenance window*

Notice Resolved View vendor source →

Pulsant experienced a notice incident on December 9, 2024, lasting 11h 57m. The incident has been resolved; the full update timeline is below.

Started
Dec 09, 2024, 10:48 PM UTC
Resolved
Dec 10, 2024, 10:45 AM UTC
Duration
11h 57m
Detected by Pingoru
Dec 09, 2024, 10:48 PM UTC

Update timeline

  1. identified Dec 09, 2024, 10:48 PM UTC

    Following scheduled maintenance - SOFTWARE LIFECYCLE | core.ld5 software upgrade - 09-DEC-2024 2000-2300hrs Please be advised that the following maintenance window is being extended due to an unexpected outage caused by a software bug. A workaround is in place, however, to ensure stability further emergency work is necessary. Start: 09/12/2024 20:00 GMT End: 10/12/2024 03:00 GMT

  2. monitoring Dec 10, 2024, 01:18 AM UTC

    Please be advised that the following maintenance is now complete. Please accept our sincere apologies for any inconvenience caused. If you have any questions, please raise a ticket by emailing [email protected] or by calling our support team directly.

  3. resolved Dec 10, 2024, 10:45 AM UTC

    After close monitoring, Pulsant are confident that services have remained stable and resolving the incident. Thank you for your continued patience.