Pulsant experienced a notice incident on December 16, 2024, lasting 1d 16h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 16, 2024, 05:02 PM UTC
We are currently experiencing an issue with our ticket logging system wherein emails are not creating cases or updating cases as expected. If you require assistance urgently, please contact Pulsant Support on 0345 119 9999 or via the Pulsant Portal - https://portal.pulsant.com/ We apologise for the inconvenience this may be causing you. Updates will be provided as soon as possible.
- monitoring Dec 16, 2024, 07:06 PM UTC
These issues have now been resolved and any delayed cases are being worked through urgently. We will continue to monitor and provide updates when required.
- investigating Dec 17, 2024, 09:16 AM UTC
Pulsant are still experiencing issues with cases being created/updated when sent via Email. We urge all clients to raise cases via the Pulsant portal or by contacting Pulsant support. Portal - https://portal.pulsant.com/ Contact - 0345 119 9999 We apologise for the inconvenience and will provide updates as soon as possible.
- resolved Dec 18, 2024, 09:09 AM UTC
This incident has now been resolved.