Pulsant incident

LN-1 (Croydon) Data Centre - Pulsant Cloud Loss of resilience

Notice Resolved View vendor source →

Pulsant experienced a notice incident on January 8, 2025 affecting Pulsant Cloud LN-1 Croydon, lasting 22h 58m. The incident has been resolved; the full update timeline is below.

Started
Jan 08, 2025, 10:13 AM UTC
Resolved
Jan 09, 2025, 09:12 AM UTC
Duration
22h 58m
Detected by Pingoru
Jan 08, 2025, 10:13 AM UTC

Affected components

Pulsant Cloud LN-1 Croydon

Update timeline

  1. investigating Jan 08, 2025, 10:13 AM UTC

    Pulsant engineers have identified an possible upstream switch failure, resulting in loss of resilience. Investigations are ongoing to restore full resilience as quickly as possible.

  2. monitoring Jan 08, 2025, 12:02 PM UTC

    Full resilience has been restored and being monitored closely. Pulsant engineers investigating to understand root cause.

  3. resolved Jan 09, 2025, 09:12 AM UTC

    This incident has been resolved.