Pulsant incident

Loss of resilience following 3rd Party planned maintenance - Slough Area

Notice Resolved View vendor source →

Pulsant experienced a notice incident on January 9, 2025, lasting 22h 20m. The incident has been resolved; the full update timeline is below.

Started
Jan 09, 2025, 09:20 AM UTC
Resolved
Jan 10, 2025, 07:40 AM UTC
Duration
22h 20m
Detected by Pingoru
Jan 09, 2025, 09:20 AM UTC

Update timeline

  1. identified Jan 09, 2025, 09:20 AM UTC

    Pulsant is aware that following 3rd party planned maintenance , at present there is a loss of resilience on a link within the Slough area. Pulsant will update progress to restore full resilience as quickly as possible.

  2. resolved Jan 10, 2025, 07:40 AM UTC

    The 3rd party vendor has confirmed restoration of full resilience to services by the resplicing of the fractured fibre and are now seeing bi-directional traffic