Pulsant experienced a notice incident on January 12, 2025, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jan 12, 2025, 11:10 PM UTC
We are currently experiencing issues with our telephony system and calls to the support line are not going through as expected. If required, please raise a case with us via the Pulsant Portal - https://portal.pulsant.com/ Alternatively raise a case with us via the Pulsant support email address - [email protected] We apologise for any inconvenience and will provide updates in due course.
- monitoring Jan 13, 2025, 10:31 AM UTC
Telephony issues now resolved. We will continue to monitor this and provide updates if issues re-occur.
- resolved Jan 14, 2025, 10:00 AM UTC
This incident has been resolved.