Pulsant incident

Potential Fibre Fault between IXN LON1 and Telehouse West.

Notice Resolved View vendor source →

Pulsant experienced a notice incident on February 5, 2025, lasting 16h 53m. The incident has been resolved; the full update timeline is below.

Started
Feb 05, 2025, 03:01 PM UTC
Resolved
Feb 06, 2025, 07:54 AM UTC
Duration
16h 53m
Detected by Pingoru
Feb 05, 2025, 03:01 PM UTC

Update timeline

  1. investigating Feb 05, 2025, 03:01 PM UTC

    We are currently investigating a potential fibre line fault between third party Data Centres, IXN LON1 and Telehouse West, Cases have been raised with providers and we will provide updates as and when we receive them.

  2. monitoring Feb 05, 2025, 05:00 PM UTC

    A Fix has been implemented and a cable has been patched at Telehouse west. Service has now restored. We will continue to monitor this and update if any further issues are experienced.

  3. resolved Feb 06, 2025, 07:54 AM UTC

    This incident has been resolved.