Pulsant experienced a minor incident on February 24, 2025, lasting 7h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 24, 2025, 11:39 AM UTC
Pulsant are aware of an ongoing Virgin Media outage affecting several Pulsant clients VPN connections and degraded connections. Pulsant is in contact with Virgin Media and will updated ASAP.
- investigating Feb 24, 2025, 12:28 PM UTC
Virgin Media have confirmed they are experiencing multiple outages ongoing. Some Pulsant clients are experiencing stability to services now, however no specific update to the Pulsant fault reference have been received. Therefore Pulsant cannot confirm if incident is fixed or if stability will continue.
- investigating Feb 24, 2025, 02:24 PM UTC
Latest Update from Virgin Media 14:19 - We're aware that some customers are experiencing intermittent issues with their services. We apologise for any inconvenience and are working to fix this as a priority. While some customers are seeing their service restored, we don't yet have full recovery and teams remain focused on that.
- monitoring Feb 24, 2025, 03:49 PM UTC
Latest update from Virgin Media - Services from VMO2 continue to improve and the majority of services are recovering, please re-test your services. Please update your Pulsant case to advise if services have recovered and remained stable.
- resolved Feb 24, 2025, 06:47 PM UTC
Latest update from Virgin Media- We're pleased to advise that our Supports Teams have now restored services impacted by this outage. We apologise for any inconvenience this issue may have caused. Please re-test your services and let us know if you are experiencing any further issues. Root cause investigations are ongoing and RCA analysis will be provided in due course. Monitoring remains in place for a period of time to ensure service stability.