Pulsant incident

UPS fault in Pulsant Datacentre SC-1 Data hall 6

Minor Resolved View vendor source →

Pulsant experienced a minor incident on February 8, 2025 affecting SC-1 - Edinburgh South Gyle, lasting 20d 13h. The incident has been resolved; the full update timeline is below.

Started
Feb 08, 2025, 02:01 PM UTC
Resolved
Mar 01, 2025, 03:02 AM UTC
Duration
20d 13h
Detected by Pingoru
Feb 08, 2025, 02:01 PM UTC

Affected components

SC-1 - Edinburgh South Gyle

Update timeline

  1. identified Feb 08, 2025, 02:01 PM UTC

    Pulsant Datacentre engineers have located a fault with a UPS unit in Datacentre SC-1 data hall 6 leading to a loss of resiliency. Emergency work is to be completed between 8:00 to 17:00 on 09/02/2025. No client impact is anticipated.

  2. monitoring Feb 09, 2025, 04:07 PM UTC

    Emergency maintenance has been successfully completed, and UPS unit fault has been resolved. Further action is underway due to the identification of battery autonomy degradation as a result of the fault. Pulsant engineers are actively monitoring UPS status in Datacentre SC-1 data hall 6 following the work and until the follow-up activities are completed. No client impact is anticipated.

  3. resolved Mar 01, 2025, 03:02 AM UTC

    This incident has been resolved.