Pulsant experienced a minor incident on March 31, 2025 affecting SE-4 - Reading East, lasting 8d 23h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 31, 2025, 11:42 AM UTC
Pulsant have been made aware of a fibre fault in Reading SE-4. We have observed a number of alerts and are actively investigating. This is currently believed to only be a loss of resilience. If you believe you are seeing any impact please contact Pulsant support.
- investigating Mar 31, 2025, 01:44 PM UTC
The investigation into the fibre fault is ongoing. Additional Pulsant resources have been engaged to assist. Please update the Pulsant support team if you are seeing an impact.
- identified Mar 31, 2025, 05:10 PM UTC
Pulsant engineers have been preforming testing and have located the fibre fault. A Third party has been engaged to attend site on 01/04/25 to assess and repair damaged cabling.
- identified Apr 01, 2025, 11:18 AM UTC
Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks. Next steps are to excavate a pit to allow the fibre repair. We are currently awaiting an ETA to begin the work.
- identified Apr 02, 2025, 02:34 PM UTC
Pulsant's Third-party fibre provider has assessed the fibre fault and found multiple breaks. Repair plan is under review. Client circuits are stable and being continually monitored.
- monitoring Apr 04, 2025, 06:14 PM UTC
Pulsant's Third-party fibre provider has repaired the fibre break. We will continue to monitor. If you believe you are still being impacted please contact Pulsant Support.
- resolved Apr 09, 2025, 11:19 AM UTC
This incident has been resolved.