Pulsant incident

INC0101000 - Multiple clients have reported routing issues that are causing outages

Notice Resolved View vendor source →

Pulsant experienced a notice incident on May 27, 2025, lasting 7d 6h. The incident has been resolved; the full update timeline is below.

Started
May 27, 2025, 10:25 AM UTC
Resolved
Jun 03, 2025, 04:41 PM UTC
Duration
7d 6h
Detected by Pingoru
May 27, 2025, 10:25 AM UTC

Update timeline

  1. investigating May 27, 2025, 10:25 AM UTC

    Pulsant are currently investigating a routing issue that is affecting multiple clients. It is currently believed to be caused by an upstream provider. If you believe you are affected by this outage please contact Pulsant support(0345 119 9900).

  2. monitoring May 27, 2025, 12:20 PM UTC

    Pulsant have implemented a workaround by updating our routing to bypass the upstream provider. Investigation is ongoing with our upstream provider. If you are still encountering issues please contact Pulsant support.

  3. resolved Jun 03, 2025, 04:41 PM UTC

    This incident has been resolved.